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Helen in Indy posted an update Tuesday, Jul 10, 2012, 8:38am EDT, 13 years, 3 months ago
@trezchick Gayle , I think the 14 day return will cause problems especially for clothing sellers. In fact I have just been through one of those problems.
I had listed as NWOT who wrote on Thursday 07-05-2012 that the dress had alteration seams. I suggested that she might be able to remove the altrations seams but if not to send it back. Didn't hear anymore from her until Sunday night on 07-08-2012. She complained then that she thought it unfair that she should have to go to the trouble to return it. And then complained that the dress needed to be dry cleaned. I continued to insist that she send it back. I had good pictures one of which was an area around the turned up hem. No soiling showed on that or the other picture.
Finally she opened an eBay Buyer Protection case to which I responded by mentioning the hem line picture. The dress was clean when I shipped it. The outcome was that she received a full refund for which I was not charged and there would be no marks against my performance record.
I feel pretty certain that she wore the dress for a special occasion on Sunday. And maybe even altered it .
